Are all imago photographers CRB checked?
Yes, all our photographers have been CRB checked and are employed by us. They have
years of experience working with children.
Who owns the copyright on my images?
imago Portrait Studios Ltd retains the copyright on all photographs taken and supplied.
Photographs may not be copied, published or reproduced in any form without the written
permission of Imago Portrait Studios Ltd, in accordance with the 1988 Copyright
Act. However, if the image is bought in digital format, we grant a license to the
purchaser to print the image as many times as he/she likes.
Will you use my child’s images for your promotional work?
Imago retains the right to use your images for our promotional work unless you request
us not to via email or letter.
How many family members can we have at one shoot?
We advise a maximum of six. However, more can be accommodated, please call us to
You can call our head office on 01252 728457, email us at
firstname.lastname@example.org or fill in the online contact form.
How can I work for Imago Studios?
We are always looking for new photographers with our expanding business. Please
send your CV to email@example.com along with a covering letter.
Do you come to our home?
Yes, we love to work at your home where your children are relaxed. This enables
us to take natural light images (whether outside or inside), as well as studio shots.
It also means favourite toys and animals can join in and changes of clothing are
Can we have the shoot at another location?
Yes, at our studio in farnham or a location of your choice.
What to wear
What clothes would work best for the shoot?
For studio shoots we work with a white studio backdrop, where bright/bold colours
work best. We do NOT recommend white clothes or anything patterned as this tends
to detract from the picture. Choose comfortable clothing, especially for the kids
who generally feel more relaxed in old favourites rather than a special outfit.
Viewing and images
How do I view my images?
We advise you to have a home viewing so you can see our finishes in situ and discuss
any changes /combinations you want. Please note you do not have to purchase at this
time, or at any time if you do not wish to. Your home viewing is definitely not
a sales pitch!!!
Alternatively we can upload your images to our password secure website. In which
case we will send you a secure login and password.
When will my images be ready to view?
Approximately 7 to 10 days after your session.
I’ve lost my password and cannot access my images online
If you have given us your email address your password can be emailed to you, just
navigate to the login page and select the forgotten password option.
I would like my child’s images removed from your website
We realise that your privacy is of the utmost importance. Our website is a secure
password-protected site, and we will not share your child’s images with any third
parties. If you still wish us to remove your child’s images from the site, please
email us or contact our head office by phone on 01252 728457.
How can I place an order?
You can place an order at your viewing, use our online ordering system, or call
us on 01252 728457 and we can take the order & payment over the phone. Alternatively
you can pop an order form with a cheque in the post to us.
When do I need to place my order by?
We keep your images for 3 months before archiving them. Although you can place an
order after they have been archived, a retrieval fee will be applicable.
Is it safe to give my credit cards details over the Internet?
Payments made on the website are secure. We use one of the largest on-line payment
companies - World Pay. We accept most credit and debit cards and WorldPay will send
you a receipt of the transaction by email.
Image changes & retouching
ALL IMAGES ARE PRINTED AS SHOWN IN YOUR GALLERY UNLESS CHANGES ARE REQUESTED. If
you require any changes to your images our standard fee is £2.50. If however, you
require more complex work we reserve the right to charge a further fee at £40 per
hour. If you require further work, we will contact you with an estimate before
Special requests, bespoke designs etc
Bespoke sizes or specific requests are welcomed; please contact us for a quote.
When will my order be delivered?
Digital images will be ready between 7 and 10 working days. Frames and other products
may take up to six weeks. Please note that orders will not be delivered until payment
has been received in full.
Can I collect my order from you?
Yes, from our head office in Farnham, please call the office to arrange this.
I ordered a digital download, when will I receive it?
If you place your order before 10am then we aim to deliver on the same working day,
although during busy periods this may take up to five working days. You will be
sent an email from us containing a link and on clicking the link, the images will
download to your computer. The link will be valid for two weeks. Please remember
to check your Junk Mail folder!
I need my order quickly, how can I get it?
Our quickest product is our download service, however if you do not want to order
your images digitally then please request a home delivery and call our office before
placing your order to ensure we can deliver to your deadline.
I am missing part of my order or my order is incorrect or unsatisfactory
Missing or incorrect orders are extremely rare for us – please do call us on 01252
728457. If you are not satisfied with your product please call the office directly
and we will do our best to resolve the situation. Any re-prints or retouching work
will be at our discretion and a charge may apply. Digital images, whether ordered
as download or CD, are non-refundable.
Taking care of your Imago products
Follow these easy steps and your frame or canvas will continue to brighten your
room for years to come!
Keep the product away from direct sunlight, as well as reflected light from mirrors,
Don’t use any form of liquid or chemical products to clean your canvas.
A soft brush or cloth can be used periodically to remove any settled dust.
Make sure the product is displayed at room temperature in a stable, moisture-free
environment and is kept at a safe distance from any sources of direct heat, such
as a fireplace or radiator.
Do you do weddings?
We love doing weddings. Our style is natural, relaxed and fun with a mix of intimate
and reportage images. Our packages are designed to cater for a wide variety of tastes.
Please call us on 01252 728457 to discuss.
We like to ensure every client receives our highest standard of service. Please
see our terms & conditions for further information.
Please note that cancellations require a minimum of 48 hours notice otherwise customers will
incur a loss of shoot fee.