Privacy Policy

We are committed to safeguarding your privacy online.

This privacy statement sets out how Imago Portrait Studios Ltd ("we" "us" or "our"), who operate this web site located at ("Site"), use the information you give us and how we comply with the General Data Protection Regulation (GDPR). We are committed to respecting your privacy. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement. By using the Site you agree to this use.

Please read the details of this policy to understand how we treat your personal information. This policy may change from time to time so please check it periodically.

Personal Information

Your personal information will be collected by us when you register to use the site, when you place an order or fill in an online form, contact us and when you browse, where cookies may be used.

Information we collect

We may collect the following data:

Contact information and preferences
Transactional information
Photographic data
Class, Form and administration data
Anonymised demographic information such as location, interests and preferences
Website usage data
Information relating to correspondence and enquiries
Information relating to special offers, competitions, surveys and feedback

Use of Personal Information

This information may be used for:

Setting up and managing your website account, dealing with your order and to make available to you all information relating to us and your account or gallery;
Allowing our representatives to follow up, either by e-mail, phone or mail, people who have purchased goods from our site as part of our customer care procedures;
Administering any prize draws or competitions you might enter;
Contacting you with regard to information about your gallery/shoot. It may also be used to request feedback which we may use to improve our products and services;
The prevention and detection of fraud or if the law permits or compels us to disclose it or we otherwise have a duty to disclose it to a third party;
Marketing where consent has been given;
The proper administration of our website, for training purposes and to improve our products and services;
Providing services requested such as administration images;
Contacting you from time to time about related special offers, goods and services, marketing research or other purposes, where consent has been given. You may change your mind at any time or contact us with any concerns by writing to us at: Customer Services, Imago Portrait Studios Ltd, Unit 9 The Enterprise Centre, Coxbridge Business Park, Alton Road, Farnham, Surrey GU10 5EH or email:

We will not pass on your personal information to third parties unless you give us permission to do so, to fulfil your order or where we are required by law or by a regulatory or government authority to do so.

How We Use Cookies

A cookie is a piece of text that asks permission to be placed on your computer's hard drive. Once you agree, your browser adds that text in a small file. We currently only use "session cookies" on this Site. These are temporary and are automatically deleted when the browser is closed.

A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us. This practice is strictly in force. You may set your web browser to notify you of cookie placement requests or decline cookies completely. If you decline cookies completely, you may not be able to shop on this site. You can delete the files that contain cookies - those files are stored as part of your internet browser.

Other Web Sites

Our web site may contain links to enable you to visit other web sites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over that other web site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the web site in question.

Secure Protection

We take every precaution to protect your information. All personal information stored by us is kept on a server in a secure environment. We cannot guarantee the security of data you disclose online and you accept that the Internet is not completely secure and agree that we shall not be liable for unauthorised use, distribution or destruction of your personal information.
Currently we use Microsoft Azure services to host our webservers. Azure is a cloud computing platform run by Microsoft, which offers access, management, and development of applications and services through global data centers with Imago's servers being based in London. All data written to the Azure storage platform is encrypted through 256-bit AES encryption and is FIPS 140-2 compliant. .

Retaining and Deleting Data

Images are usually available on our website for nineteen months after a shoot, after which the images will continue to be securely stored according to copyright law. If you would like us to hold images for longer or would like them removed earlier, please write to our address or email us on All other data is retained to comply with current laws or until it is no longer useful.


Security is probably one of the most significant concerns for you, the shopper and us, the retailer during an online transaction. Imago uses Trust Payments, which is a global unified payments group. Payment details are not viewed by Imago.

Changes to your personal information

If your personal information changes or if you no longer wish to subscribe to the service, we will endeavour to correct, update or remove the personal information provided to us as speedily as possible.

This privacy policy forms part of our Website Terms. Any dispute or claim arising out of this policy and the use of your personal information will be governed by English law and the courts of England and Wales have exclusive jurisdiction to resolve any such dispute or claim.

Imago Portrait Studios
Unit 9, The Enterprise Centre, Coxbridge Business Park, Alton Road, Farnham, Surrey, GU105EH
Company registered number: 5313761